I recently had the painful experience of converting a Yahoo Groups! Forum
(of over 600 subscribers) to LISTSERV.  The pain wasn't in the technical
conversion.  That was, of course, a breeze.  The pain came in the torrents
of emails that followed with people screaming about the "disastrous" move.

 

A week before we made the move, we explained in a no-geek-ese way,
explaining why we were moving the list, where we were moving the list to.the
webpage for the archives and subscription management of the list, and of
some basic information about our new host.a service that specializes in
nonprofit technology.  Finally we discussed how to manage subscriptions.
Then three days before the move, we once again posted a note to Yahoo Groups
forum and then 24 hours before the move we posted a briefer note. This is an
active group of people and no one contacted us before the move with any
questions, even though we encouraged them to.  

 

I have been a LISTSERV user since 1989.the system is in my blood, but I
realize not everyone is like that so the list administrative team made sure
that we put everything in as much non-technical language as we could.  We
just don't see where we went wrong. Any suggestions for future transitions?


 

Many Thanks,

 

Will Westerfield

 

--

C. William Westerfield

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TIA Group

www.tiagroup.net

Phone: 231-995-9561

Fax: 231-995-9562

 

Pager: 231-274-0330

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world", Frederick Buechner

 

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