Likewise with my "Shaw.who" subscribers. This "unknown or illegal alias"
error has been happening since Oct.23/01! I've phoned Calgary three times,
Kelowna four times, E-mailed  "SJRB.CA countless times with copies of the
error messages showing the exact mailserver at Shaw, etc., etc.
   I've asked the subscriber to demand a two month fee refund. They have
been through the hoops with Shaw, also via phone and E-mail. They seem to
only be able to reguritate whatever they were trained to say - No
experience evident!
         Lost cause,
                     BBB.


On Fri, 14 Dec 2001, Mike Yuhas wrote:

> At 2:19 PM -0600 12/13/01, Allan Berger wrote:
>
> >Shaw.ca folks now say:
> >
> >"Well persistence does pay off.  Thank you for sending the bounces,
> >using the information we were able to replicate the problem on other
> >test accounts.  Turns out to be a caps issue but only if it was the
> >first occurrence after a database cleanup. Subsequent accesses would
> >work if a lowercase query was first sent.  We are making a change
> >shortly to clean up this kind of activity and fully expect to not see
> >anymore caps issues. Should you see bounces on Friday I need to be
> >informed ASAP.  Our tests indicate the fix is the solution to this
> >problem and will be implement this evening. Thank you for your time."
> >
> >I figured this quote from shaw.ca would be of general interest.
> >                                AB
>
>
> Sigh. I set my two Shaw subscribers back to MAIL tonight, and within
> minutes received a bounce.
>
> Cheers,
> Mike Yuhas
> folkdj-l: http://folkradio.org
>