Normally, mail clients use whatever was sent in quotes as part of the from 
header like this: 
"Office of _____" <[log in to unmask]>

However she mentioned that they were using Exchange.  All bets are off for 
rational behavior.  I don't use exchange, but I would guess it matched up 
the sender's address with her entry in the directory and substituted her 
real name.

> On 5/21/07, Bill Verity <[log in to unmask]> wrote:
> > The server just uses whatever name was supplied on the From line. 
> Simply change your e-mail client to use a different name.
> 
> Vehement concurrance.  In my last message on this, I changed my
> settings in Gmail, and sure enough, it showed up a 'El Kabong!'
> (Quickdraw McGraw's superhero alter ego.  Goodness.  What a misspent
> youth!)
> 
> >
> > At 9:52 AM -0500 5/21/07, Anne Toal wrote
> > >When she sent the mail, it appeared in everyone's mailbox as being 
from
> > >her personal name, not The Office of ___. Can Exchange overwrite
> > >Listserv's given name for email addresses that are in its own list of
> > >users?