Had the same issue and why I had written earlier about including
subscribers email within the body.   It seems you have already;
>
>1- Make sure your mta has a correct reverse resolve. 
>2- Then go to http://postmaster.aol.com/tools/whitelist_guides.html
>3- accept guidelines and then fill form/submit for AOL whitelist.
>
And gotten yourself on the AOL whitelist.   The loop-back mechanism to
which youll receive complaining email without the bit that tells whos
complaining. 

Hence all you need to do is to have your BODY include 'you are
asubscribed as [log in to unmask] you can figure out who the culprit is and
kick them out.  The message from scomp@aol (the feedback loop) WILL NOT
filter the subscriber email if its in the body!  I think this will solve
your problem.  

As far as I can tell because I don’t have LSMTP I cannot do this even on
the HPO and would appreciate any one with a solution to putting
subscriber email in body (on linux/sendmail) to filter on.   

Ive also attached my original email q on the issue.  

Regards,
Omer.





> -----Original Message-----
> From: LISTSERV site administrators' forum 
> [mailto:[log in to unmask]] On Behalf Of Ben Parker
> Sent: Tuesday, May 18, 2004 8:43 AM
> To: [log in to unmask]
> Subject: The other side of anti-spam...
> 
> 
> I host a number of lists on my server for various Boy Scouts 
> groups in the Denver Area.  These lists are hosted for free, 
> along with other activities of a more commercial nature.  All 
> lists I host require confirmation before subscribing, so 
> nobody gets on unless they really want to be there.
> 
> A situation has come up over the last month or so with a few 
> (3-4) subscribers to some of these free lists that I host on 
> my LISTSERV Server.  These persons all use AOL.com as their 
> ISP.  AOL's email client has a 'report-as-spam' button, 
> located immediately next to the 'Delete' button.  This close 
> proximity may be a cause of accidental error, or these people 
> (or others in their family that share the same email account) 
> may really intend to report the list email they receive as 'spam'.
> 
> Whatever their reason is, the result is that they (falsely) 
> report this Scouting mail as spam, which causes AOL to block 
> my server.  I have discovered by painful experience that as 
> few as 3 complaints will result in blocking of my server.  
> AOL blocks automatically based on the number of complaints 
> received over some unknown period of time (probably 1 day).  
> After several of these automatic blocks, the block becomes 
> permanent until I beg and plead with AOL and explain the 
> situation.  AOL of course will not reveal who the complainers 
> are, for privacy reasons.  I would be happy to remove these 
> few people if I could just figure out who they are.
> 
> It costs me significant time and effort to get this blockage 
> cleared and it is really annoying to have the block 
> reinstated automatically by someone apparently cleaning out 
> their mailbox.  I can tell this because I have setup a 
> feedback loop with aol.com.  They will forward to me copies 
> of any/all emails reported to them as TOS-spam (Terms of 
> Service spam).  While I can't tell who the mail was sent to, 
> I can tell what list(s) it came from.  Just last Friday 
> evening, 16 TOS-spam complaints were filed over a 10 minute 
> period.  In reverse sequential order they are old posts from 
> 4 of my scouting lists going back to early April.  That looks 
> like someone cleaning their mailbox.
> 
> I have determined that I cannot let this condition continue.  
> I must delete these reporting user(s).  I feel I must choose 
> one of the following courses of action to be certain of 
> deleting them.  I find all of them unpleasant.  I seek your 
> suggestions and advice as to which option below I should take 
> or any other suggestions you may have for dealing with the problem.
> 
> 1.  Delete everyone with *@aol.com addresses from all lists.  
> Send them an email message explaining the problem of false 
> report-as-spam and (perhaps with clickable links) to make it 
> easy for them to resubscribe to the list(s) they were 
> formerly subscribed to, but ONLY if they promise/agree never 
> to report such voluntarily requested mail as spam and agree 
> that they have an obligation to unsubscribe rather than 
> report-as-spam if they no longer want to receive mail from 
> the list.  (A separate but similar explanatory message would 
> be sent to all non-aol.com subscribers making them aware of 
> the problem also.)
> 
> 
> 2.  Delete absolutely everyone from all lists.  Send them an 
> email message explaining the problem of false report-as-spam 
> and (perhaps with clickable links) to make it easy for them 
> to resubscribe to the list(s) they were formerly subscribed 
> to, but ONLY if they promise/agree never to report such 
> voluntarily requested mail as spam and agree that they have 
> an obligation to unsubscribe rather than report-as-spam if 
> they no longer want to receive mail from the list.
> 
> 
> 3.  Discontinue hosting of these lists.
> 
> 
> In any case, the following banner will now appear at the 
> _top_ of all messages to any/all such free lists hosted on my 
> server.  I use Mail-Merge= Yes (and I have LSMTP) to populate 
> the &*TO; with each recipient's email address everytime.
> 
>                 ========================================
> Attn: &*TO;
> You subscribed to this list voluntarily.  Therefore, email 
> from this list should NEVER be reported as 'spam' to your ISP 
> (or anywhere else) because you have specifically _requested_ 
> to receive this email.  If you have changed your mind and you 
> no longer want to receive this email, you have an obligation 
> to unsubscribe, rather than report the email as 'spam' (mail 
> you don't want to receive).
> 
> When you falsely report this list's email as 'spam' it causes 
> business disruption to the server site hosting this list as a 
> _free_ service to your community.  Further disruptions from 
> such false 'spam' reports may result in termination of this 
> list for ALL participants.  Please learn the difference 
> between the 'delete' and 'report-as-spam' buttons in your 
> email client program and remember the obligation you accepted 
> by subscribing here in the first place.  If you share your 
> email account with others, be certain they clearly understand 
> not to 'report-as-spam' this list's email by mistake!
> 
> If you no longer want to receive email from this list, please 
> UNSUBSCRIBE by writing to
> 
>   &LISTNAME-SIGNOFF-REQUEST@&MYHOST
> 
> Or please write to the Site Administrator at
> 
>   LISTSERV-REQUEST@&MYHOST
> 
> We will facilitate your prompt removal from all lists on the server.
>                 ========================================
> 
> Your comments on any of this will be appreciated.  Thanks!
>