>(1) can we include files to be shipped automatically when someone subs?
 
No,  but you  can  include  text by  making  a  'listname MAILFORM'  with
modified versions of the appropriate mailforms.
 
>(2) how  do we change the  From: so it reads  "LISTNAME <LISTSERV@node>"
>    rather than "Revised List Processor (1.6d) <LISTSERV@node>"
 
You can't, and this really sounds like a silly thing to me. I mean I send
a HELP  command to your  LISTSERV and it  comes back saying  'From: XYZ-L
list <LISTSERV@node>'? The best you can hope is to confuse the users.
 
>(3) how do we  enter an apostrophe in the text  of the LISTNAME MAILFORM
>    file so it REALLY comes out  as an apostrophe and doesn't change the
>    case of the following word(s) or letter(s)?
 
All  quotes have  to  be  doubled within  a  MAILFORM.  An opening  quote
indicates  the  beginning of  something  to  be  interpreted, ie  a  REXX
variable or function.
 
  Eric