Thank you for the suggestions everyone.

Our Listserv is on a virtual server so we increase the physical memory from 1.5GBs to 4.0GBs but that still wasn't enough to get the indexing to work.

I was able to get the indexing to work by removing part of the archive of one mailing list along with the *.DBRINDEX file.  The DBRINDEX file was almost 400MBs in size.  

Once the this was done, the listserv was able to reindex the mailing lists and the server started working properly.

Thank you again for the suggestions and help.

Brett Watts


-----Original Message-----
From: LISTSERV site administrators' forum [mailto:[log in to unmask]] On Behalf Of Brett Watts
Sent: Tuesday, July 21, 2009 8:40 AM
To: [log in to unmask]
Subject: Getting HeapAlloc() error instead of Communication error

Hello,

What I thought was a communication error turns to be something else.

It appears that when our Listserv system is attempting to Reindex  the lists, I get a HeapAlloc() error then the listserv service crashes causing the communication error.  The error is shown below.

Any ideas what could be causing this HeapAlloc() error.  It start Sunday night at midnight when the normal indexing takes place and just keep trying to restart the listserv service over and over again because it kept getting the HeapAlloc() error.

Any ideas how to fix this problem?  Do I reduce the size of the archives for that and other lists?  Let me know if you have any fixes or wha actually is causing this problem.

Thank you in advance for your help.

Brett

19 Jul 2009 00:01:09 Reindexing CLASSOF1971 LOG0907C...

*** FIO file cache now totals 402847k. A list of cached files follows. ***

File size  Usage  Flags  File name
---------  -----  -----  ---------
  399314k      1   U     C:\INETPUB\WWWROOT\ARCHIVES\CLASSOF1971\CLASSOF1971.DBRINDEX
    3533k      1         C:\INETPUB\WWWROOT\ARCHIVES\CLASSOF1971\CLASSOF1971.LOG0907C
       1k      1   U     C:\LISTSERV\MAIN\DIGESTS.FILE

>>> Error 8 from HeapAlloc() for 65568 bytes <<<


----------
Brett Watts
System Administrator
Information Technology Services
Pomona College
156 E 7th Street
Claremont, CA 91711
Email:  [log in to unmask]<mailto:[log in to unmask]>
Phone:  (909) 607-4281
Fax:     (909) 621-8060





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