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Tue, 11 May 2004 08:21:39 -0400 |
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"LISTSERV site administrators' forum" <[log in to unmask]>
wrote on 05/10/2004 02:08:39 PM:
> Step 1: Check the logs for the MTA that Listserv is using
(Sendmail,LMail, or
> whatever), and see if those three messages ever even arrived at your
Listserv
> machine. I've seen more than once where the user never actually hit
"send"
> when composing the message...
>
> Step 2: If they never arrived, have the sender get somebody to check the
logs
> at their end. Changing MLM tools won't do much good if the problem is
> elsewhere.
>
> Step 3: If they did arrive, see if your MTA handed it off to Listserv.
>
> Step 4: Check the Listserv logs, see if they were processed. It's not
unusual
> for people to misconfigure their MUA (especially if they use multiple
"role"
> templates, and Listserv bounces the mail because it showed up with an
address
> that isn't a subscriber, or a editor/moderator, etc...
>
> Step 5: If in fact the message *was* sent, check the outbound MTA logs
> to see if it was handed off to the recipient's site. If so, it's
> their problem,
> not yours...
Excellent troubleshooting steps. Most of them apply to tracking any email
problem. My one other suggestion is to see if there is a delivery failure
involved. If so, try to get a copy of it. Look at who returned it and
exactly what the error is.
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