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Wed, 16 Apr 2008 15:57:25 -0400 |
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TEXT/PLAIN; charset=US-ASCII; format=flowed |
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<p06240841c42aa8f2df6a@[192.168.1.102]> |
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Queen's University |
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1.0 |
On Tue, 15 Apr 2008, Bill Verity wrote:
> I think this has been discussed before. I'm curious how many
> different people are involved in listserv support at various sites.
I used to do it _all_ for many years.
(I think this was probably the norm back in the old days?)
A few years ago List Owner support was moved to
the IT Support Centre; first, second, third level
support structure. I only receive the problems they
cannot solve.
Last year I was provided with a backup for the server;
installation, upgrades, etc., who is getting up to speed
as time permits & providing 3rd level support.
Currently, my backup & ITSC rep meet once a month to review
support problems submitted to the ITSC toward the goal of
creating documentation, FAQs, inhouse training for ITSC staff
& workshops for the campus.
I can't imagine going back to a one-woman-show after
working with a team.
-- Trish
Trish Forrest
Queen's University,
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