On Mon, 10 Nov 2003 15:58:47 -0600, adjusti <[log in to unmask]> wrote:

>I am the listserv administrator for the SigEp archives.
>(http://listserv.uark.edu/archives/sigep.html)
>I recently tried to change the administrator to another user by going into the
>edit configuration and changing the owner to his name and email address.
>However, now neither of us can access the listserv as an administrator.  What
>should we do to fix the problem?  Thanks for your time.

Nothing you can do except seek the help of your site administrator or a 3rd
co-owner if you have one.  The most common error here is that you left out the
space between the address and the name, so that

Owner= [log in to unmask] (Fred Jones)
                        ^
now becomes

Owner= [log in to unmask](Bill Smith)

This is unrecoverable except by the Site Admin or some 3rd person whose
address is still listed as Owner= and is not so affected.

I always put minimum 5 spaces between address and name.  In most cases I leave
out name entirely, unless email address is obscure/cryptic.


Rules for changing List Owner Address:

1.  NEVER simply change the Owner= address
     corollary: You will ALWAYS make a (fatal) mistake if you try this.

2.  ALWAYS add the new Owner= address as another address, do NOT change the
first/only Owner= address.  (You can have as many Owner= addresses as you
need.)

3.  ALWAYS TEST the new Owner= address fully to be sure you have all necessary
access privs and can access all necessary functions.  Yes, I mean TEST
everything!

4.  Leave it alone for 1 week while the New Owner= performs all work and the
Old Owner= does no work except perhaps advise the New Owner=.

5.  After 1 week of 100% Successful operation, the NEW Owner= can remove or
disable the OLD Owner= address.

6.  ALWAYS have at least 1 week of overlapping co-ownership.