At 07:50 AM 8/28/1997 -0500, Paul Allen Rice wrote:
>Well, if you can think of a better subject line, you are welcome to change
it.
>
>As a rather young list owner, i am wondering just how tolerant I should be
>with bounced mail for any reason.  How many bounces from my readers should
>I tolerate from a specific address before I axe them from the list.  Should

I'm sure you'll get answers of all sorts.  There is a wide range of beliefs
and tolerance among the listowners on here.  First, I have autodelete
turned on for all my lists.  I'm basically a pretty hardass guy,
particularly on full mailbox messages.  If I get a half dozen in a row,
I'll zap them usually, though I may be patient if it is over a holiday
weekend or soemthing.   If the error is soemthing that the member can't do
anything about, like a config problem on his system, I'll give him a couple
days to get his techies to fix it before I zap him.  I do NOT mess with
setting them nomail.  Most people can figure out how to sub again, but
they're particularly clueless on setting themselves back to mail.  Either
way, I don't get bounces, and they don't get mail, so I do what is easiest
for most users to deal with.  I never quiet delete, as I don't care if one
more bounce comes back.  But, sometimes the delete gets thru (as if they
just cleaned mailbox, probelm fixed, etc) and then we resolve it quickly.

>I issue warnings for habitual bouncers?  I have been keeping a running list
>of the bouncers and have unsubbed a couple on what I considered to be
>excessive bouncing.  But am now wondering what my fellow list owners
>consider excessive.  So any suggestions out there for how tolerant I should
>be of my bouncers will be welcome.

I've never unsubbed someone permanently (by serving them off) for that
reason.  I have done that about three times in eight years for cause
(persistent flaming or spamming).  And, my tolerance varies by list.  A
couple of my dozen are two or three msgs a day.  Another one is several
hundred a day (max set at 500, which has been surpassed).

cheers

dan


Dan Lester
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In the kingdom of the blind, the one-eyed man is king.  Erasmus, 1534