Karen,
Great write up ..... can I use that ??  I might even want to post that 
on our website.

Jan Guthrie - OES-L

Karen R wrote:
> I was involved in a feedback loop with AOL, and discovered a few 
> interesting things. This is what we send to our AOL Subscribers:
>
> There have been problems with AOL blocking all mail from Maelstrom, 
> the previous host of this list, and from ICORS/L-Soft, the current 
> hosts. This has been caused by listmembers reporting mail from lists 
> that they have requested as junk. Sometimes it is accidental (the 
> Delete and Junk buttons are next to each other). Sometimes a 
> subscriber no longer wants the mail and can't understand how to 
> unsubscribe or set themselves to NOMAIL. So they mark all the mail as 
> junk and prevent other AOL subscribers who still want to receive the 
> mail from receiving it. Obviously this is not a nice thing to do  :-) 
> . Sometimes AOL filters get a little too aggressive and put listmail 
> and administrative messages from ICORS in the spam folder. If these 
> are not removed they are reported to AOL as spam. So PLEASE check your 
> spam folder every time you receive mail!
>
> Note also that following AOL's own instructions to filter mail from 
> unwanted senders to the spam folder will count against our 'spam' 
> total and may cause all mail to be blocked. So please, if you must 
> filter specific posters, filter directly to the trash or delete them 
> manually.
>
> To prevent list mail from being reported to AOL in error, please take 
> the following steps.
>
> 1. Go to Keyword: "Spam Controls," click on "AOL's Advanced Spam 
> Filter." Click "Clear Filter," then hit "Save." OR under "Spam 
> Controls" click off "Mail filtered by AOL's Advanced Spam Filter." 
> (Note that this will turn off much of your spam controls).
>
> 2. Add the list mail address to your online address book, AND/OR go to 
> "Settings" click on tab "A to Z." Click on "Address Book Settings," 
> then click "Automatically add e-mail address to my Address Book, then 
> click "Save."
>
> 3. Set your Spam Controls to save all blocked mail in the "spam 
> folder." Check the spam folder whenever you check your mail to see if 
> list mail is being delivered there. If it is, click "This is not 
> spam," to move it to your in box and cancel the report. If after doing 
> the above steps, list mail is still being delivered to your spam 
> folder, you may wish to contact AOL or consider switching service 
> providers.
>