At 09:53 04/09/2004 Friday, Kevin Parris wrote:
 >Well, how do you get the name of the person for any other
 >generic-service email address you might find in a technical support
 >context for any other type of facility you may be using?  [...]

On lists that I co-operate, we frequently advise our customers to email:

[log in to unmask]

since list-owners come and go (on vacation), etc.

Non-LISTSERV "role" accounts are documented in RFC 2142

http://www.ietf.org/rfc/rfc2142.txt?number=2142