Thu, 2 Feb 1995 22:47:11 +0100
|
I'm not the one who handled the discussion with IBM, but I don't think
they have been unwilling to help. There HAS been an administrative
screwup on our first call that wasted a couple days, and where IBM was
unable to find any trace of us in their support database. So they thought
we did not have a support contract. They finally figured it out and said
oh, we have a set of fixes for this compiler, we'll send you a tape.
Diagnosing compiler problems takes hours to days and it makes sense for
them to just send us all the fixes they have to date. So we installed
that and it didn't work. We got back to them and they want a sample of
the code that reproduces the problem. So we sent that and now they have
to figure out what happened. It could take a day or it could take a
month. While I don't hesitate to blame IBM when they screw up, they have
not yet done so in this case :-) I mean other than having the bug in the
first place. Jim Jones is working on installing gcc so that we can
provide optimized code while IBM works on the compiler.
Eric
|
|
|