On Jun 4, 2007, at 4:29 AM, Iain Emsley wrote:

> I work as one of a support team and have just had a query from one
> of our list
> owners.
>
> They have several recipients use Macs (OSx10.4.9) and Mac Mail to
> receive
> the HTML digest. It formats without problems but when the users
> come to
> click on the actual message links, it attempts to tried to open it
> as a file on
> the local computer rather than linking to the actual message archive.
>
> I've tried this on Thunderbird and Outlook without any issues
> (although my
> GMail account came up blank when it opened the message).
>
> We use Listserv 14.8.
>
> Does anybody have an idea why this is happening and what we can do to
> either work around the issue or fix it?

I am a long time Mac user, as well as a user of Apple's Mail.app and
my understanding is that Apple's Mail.app lacks support for some of
the HTML elements that  LISTSERV embeds into its HTML digests. We
Mac / LISTSERV users have two choices with regard to this issue. We
can either subscribe to the list(s) in a different mode or use
Thunderbird or Outlook (as you discovered).