Check your LISTSERV log for mention of spam delay at the time the
incoming item arrived, for which the approval request is delayed. There
is a chance the original message looked like spam, perhaps.  Does the
observed delay match the value of the SPAM_DELAY site configuration
variable?

On 2/19/2013 9:14 AM, Zhen Liu wrote:
> Hey,
>
> Recently, some of our listserv users have experienced more frequently of
> the issue with approval request email from listserv has been delayed
> getting to the approver. The delay varies from 15 min. to over an hour.
>
> We looked at the headers from the user who had the delay. It seems that
> there are no delays after the mail left listserv. Once the posting
> request comes in listserv, it appears that the approval request has not
> been generated and processed timely enough.
>
> Has anyone had this kind of issue before? What are the possible reasons?
> How to fix it? Any suggestions and advice are much appreciated.
>
> Thanks a lot,
>
> Zhen

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