On Jan 25, 2007, at 10:47 AM — 1/25/07, Benjamin Everist wrote:

> greetings all -
>
> I am charged with putting together a proposal for supporting  
> listserv within
> our organization.  Part of that proposal are some risk mitigation  
> costs; if
> our sysadmin gets hit by a bus, is there contracted support available
> specifically for listserv, either through lsoft or a third party?
>
> Is this a fools errand?  Is it too much to ask that a company exist to
> provide instant emergency support of a product installation, likely
> customized, they have never seen before?
>
> I'm not even sure I'm asking the right questions here; this is all  
> very new
> to me.  Any thoughts you might have would be appreciated.

You would probably do best by contacting your sales account  
representative at L-Soft to discuss your needs.