Hi,
I am getting bombarded with emails from our webnews subscribers who seem to
think they are being kicked off the list -- or are just confused about what
it happening, as am I.
The message below is a perfect example. A message seems to have been sent
yesterday telling some subscribers their email could not be located to be
unsubscribed. But hardly anyone actually were trying to unsubscribe--or do
anything at all.
I have received 55 messages like this from different people so far today.
Can you please help?!?! What could be causing this?
Thanks,
Nelly.
>Sun, 19 Aug 2001 19:00:07
>
>No entry for your [log in to unmask] address could be found
>in the WEBGRRLS-WEBNEWS list at LISTS.CGIM.COM. Here are a number of
>possible reasons why you might still be getting mail from the list:
>
>1. You could be subscribed under a different, but equivalent address. For
>instance, if your e-mail address as it appears in the 'From:' line of
>messages coming from you has the misfortune of depending on the distance
>between your workstation and the terminal room door, you were probably
>subscribed from a different address and, while your mail system knows
>that the two addresses are equivalent, LISTSERV has no way to know that.
>In this case the only thing you can do, beyond contacting the list owner,
>is to send a "REVIEW WEBGRRLS-WEBNEWS" command to find out under what
>address you are subscribed, and try to duplicate it with the help of your
>user support people.
>
>2. If you are a BITNET user, you might be subscribed under your Internet
>address and sending this command via BITNET, or vice versa. Most BITNET
>sites have registered their Internet addresses in the BITNET nodes
>database, BITEARN NODES (the "tag" containing this information is called
>':internet' - if you do not understand any of this, just bring a copy of
>this message to your user support people). Unfortunately, some sites have
>still not done that, and in such cases LISTSERV has no way to determine
>that, for instance, BITNET node XYZCOL1 is the same as Internet host
>VM3.XYZ.EDU. If you suspect this might be your problem, try resending
>your request via both interactive message (SEND under VMS, TELL under VM)
>and e-mail.
>
>3. You might be subscribed under an equivalent yet different address -
>for instance, one with explicit gatewaying, or an X.400 address with
>different ordering of the various components, etc. You could send a
>"REVIEW WEBGRRLS-WEBNEWS" command and inspect the list membership to find
>out whether this is the case, and ask the list owners to remove that
>address from the list.
>
>4. You could be subscribed to the list under another account, from which
>mail is being automatically forwarded to your
>[log in to unmask] account. In that case you should be able
>to leave the list by resending the signoff request from the account in
>question.
>
>5. You could be subscribed to the list indirectly, via a "redistribution"
>list. That is, one of the subscribers to the LISTSERV list is in fact a
>mailing list, to which you are yourself subscribed (note that this
>"sub-list" is not necessarily managed by LISTSERV and, in fact, such
>lists are often manually maintained, in which case the only way to leave
>the list is to contact the person who maintains it). Since you are not
>directly subscribed to WEBGRRLS-WEBNEWS, the only way for you to stop
>getting the postings is to contact the administrators of this sub-list
>and ask them to sign you off.
>
>You should be able to contact the list owners by simply replying to this
>message (if you do not know how to reply to a message in your mailbox,
>you can send a new message to [log in to unmask]
>instead).
>
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