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Stan Horwitz <[log in to unmask]>
Fri, 12 Aug 2005 12:07:04 -0400
text/plain (28 lines)
On Aug 12, 2005, at 10:44 AM, Hiler, John wrote:

> I have a list that use to work fine from an application a couple of
> weeks ago. Now only the owner receives mail from the application.
> I can send a simple email to the list from an outside email account
> and
> from an inside Exchange email account.
> Is there a way I can trace what is being sent to the list as the owner
> when mail is sent from the application?
> I know there is the trace command that a user can use but I cannot get
> the application to set this.

John, are you able to access your Listserv's log files, or can you
reach those who can get to the log files?
The same question applies to the log files on the mail server that
handles the outbound email for the
application you are working with. The log files are a good resource
to check in troubleshooting this issue.
In fact, if this situation confronted me, I would look at the mail
server's log file first, or have the person
who is responsible for that server look. You need to verify if the
mail is actually being routed to Listserv.
Your Listserv may not be getting the email, but the logs will show
the full picture, so before you spend
much more time troubleshooting this from a Listserv perspective,
verify that Listserv is actually receiving
the missing email.

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