Mon, 27 Jun 1994 19:50:06 +0200
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There are two problems with that approach. The first is that there might
be a list exit enforcing some actual subscription control, even though
the list reads "Subscription= Open". The second and most important is
that 80% of US LISTSERV sites are still trying to figure out the
CREN/L-Soft paperwork. Then in 3 days they may or may not realize they
have missed the deadline, and start from scratch with our regular
maintenance agreement. John on the other hand wants to release in July.
You wouldn't believe the amount of confusion this 30-page CREN contract
has caused. We get contracts with a starting date of July 1 and an ending
date of June 30 (yes, both 94 ;-) ). Ok, that's rare, but we get many
contracts with a starting date of July 1 when the CREN/L-Soft agreement
requires you to have registered for the period ending on June 30, 1994 if
you want to benefit from the contract. And we get a lot of contracts
where the master CREN/L-Soft legalese was included and modified, and we
are asked to initial the changes. So we explain that the contract in
question was signed on March 12 and it is what it is. The parties are
CREN and L-Soft, not L-Soft and U of XYZ. Just initialing the changes
unilaterally won't change the contract. The lawyer then says he can't
accept this or that clause and it must positively be nullified in writing
or he won't sign. We say get a written waiver from CREN (these are
usually clauses saying CREN has certain rights which the customer doesn't
like). Two months later we get a new copy with a PO for $0.00, but
otherwise just the same, please initial changes and return, and we get a
State of XYZ Procurement Form to fill in as a bonus. Sometimes they send
the contracts to CREN. Often we get a PO for $0.00 covering the period
DEC94-JUN95. We can't take such POs because that's not the way the
contract works. Anyway, we end up spending more time doing legal user
support than we'd spend actually supporting the software, and in spite of
that the success rate is only on the order of 2/3. Meanwhile the
technical people get frustrated and the purchasing officers who have to
track the $0.00 PO wonder what is going on. When we make a straight sale,
on the other hand, the contracts are reviewed in at most 2-3 weeks. I
guess that's because lawyers are particularly suspicious of something
which is free but very complicated, whereas a standard licensing
agreement is something they can handle in 15 minutes. At any rate there
are 33 US sites out of 166 licensed for 1.8a and it will take a while for
the others to realize they missed the deadline and should start from
scratch with a different procedure. By the way, NERVM is one of the 133
;-)
Eric
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