You need to read the LISTSERV log file.

On 8/5/2015 10:15 AM, Ralph McManus wrote:
> Hello everyone,
>
> I am trying to help a list owner with a reoccurring problem with his
> list. He has an email that he need to be able to send from the list (the
> email is [log in to unmask] <mailto:[log in to unmask]>) but the email
> is always served out.
>
>
> I used the “serve” command to restore service to that email, but a
> couple days later it is served out again. The person I am working with
> is the only owner of the list (I am the admin for all of the lists our
> university uses), so it should not be that a different owner is “serving
> out” this email without letting anyone know. I assume that the email is
> generating too many errors for the list, but the list owner says that he
> is not receiving any error messages for this email (he is set to receive
> the error messages from the list).
>
> Is there a way for me set the list to always serve this email, or a
> clever way for me to troubleshoot the issue?
>
> Thank you for the response.
>
> Ralph

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