We see similar problems with the younger generation, who want to do
sales or project management, or software development, but never
hardware or system support roles. I think the educational
establishment generically has observed the off-shoring of IT by the
big hardware / consulting firms (IBM, HP etc) and they're advising
their graduates to go into the management skills. Either that or the
younger generation aren't interested in how it works, they just want a
job they can get paid for ? Not sure.

I'm in the UK btw, so its the same here.

On 11 February 2015 at 06:45, Eric Thomas <[log in to unmask]> wrote:
> I am saying this purely to try and save you time. The least experienced
> support person currently answering e-mail tickets has been working for
> L-Soft in a support role for 12 years. The phone triage layer may be a less
> experienced person but if you get it by e-mail... You can rely on the
> answer. We're hiring by the way, if you know anyone in DC Metro, even a
> recent graduate, with the personal skills and interest for providing
> top-quality support...
>
>
>
> http://www.lsoft.com/corporate/bethesda-jobs-techsupport.asp
>
> http://www.lsoft.com/corporate/whoweare-us.asp
>
>
>
> We've had this job open for a while and for some reason 95% of applicants
> have 10-30 years of experience and know all about ciscos, and nothing at all
> about e-mail, Windows or Linux. They have great personal skills for keeping
> a good professional relationship with their routers, but maybe not so much
> with people. Or alternatively they have serviced cell phones or printers.
> Historically we have hired junior people into support and about half stayed
> and eventually made senior, the other half have moved on to development or
> consulting or left the company. Today it seems no junior people want to do
> support. At the same time I keep running into young people with a degree who
> lament about having to put duty-free items in boxes for $400 paychecks so go
> figure. Maybe there is an assumption that all support jobs will be offshored
> any time soon so hang on to your duty-free boxes. But not at L-Soft. Seven
> hours to get HP to send a replacement drive after claiming that they never
> manufactured it in the first place and have no idea why it bears a hologram
> HP label because it did not come out of an HP factory although the label
> does look legit, hey can you send another photo from the other side? If HP
> can’t make it work, L-Soft can’t. Offshore support drives me nuts every
> single time I have to go through it, and I don’t want to put my customers
> through anything that would make me want to change supplier.
>
>
>
> Anyway, if you know anyone motivated for the support profession and with the
> right skills, I’ll throw in one year of free maintenance if we hire him or
> her. THANKS!!!
>
>
>
>   Eric
>
>
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