Grace wrote on 11/15/2012 03:57:00 PM:

> Hi, Colin. The support contact web page of LSOFT indicated that it
> will only help the paid customer and I am using the Free account.
> Can I still fill out the form? Would them still help me?

Support for the free version is pretty much limited to documentation on
the LSoft web site and the mailing lists.  Don't forget to check the list
archives!!

> I just sent another email to
> [log in to unmask] with thank you in
> the body but have not heard anything back from any one. How long is
> the turnaround time?

It should come back very quickly.  Time to start looking through the logs.
 Start with the logs of the system where you sent the message.  Confirm
that it was transferred (there may be a few intermediate hops) to the
Listserv server.  Then check the logs on listserv.  This is pretty much
the standard procedure for tracking any mail delivery failure.  Start at
the sending point and move forward until you find the break.

You did follow all the directions in the installation documentation,
right?

You might consider paying for support.  LSoft offers educational discounts
and the few times (the product just works for us!) I needed to contact
them, they were excellent.




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