Jason,

It happened to us recently here as well. AOL has published some of the
best practices for sending e-mail to their customers.
http://postmaster.info.aol.com/whitelist.html. Once we could demonstrate
that we were following these guidelines and that we were communicating
with opt-in customers, they unblocked us immediately.

They have something called a "whitelist", where you establish yourself
as a responsible marketer. What are the perks? I am not totally sure of
that, but I can tell you that following their guidelines on every e-mail
piece will go a long way to helping your clients stay off blacklists,
and get removed easier when they do get placed on them.

Another item that will help you stay off AOL's bad side, and this is
real simple, try to make sure you are sending to valid AOL addresses. An
excessive # of bounces trips alarms with AOL. Something as simple as
suppressing poorly formed e-mail addresses may alleviate headaches when
sending to AOL.

I hope that helps. 

Jim Murphy



-----Original Message-----
From: Jason Schellenberg [mailto:[log in to unmask]] 
Sent: Thursday, September 18, 2003 3:17 PM
To: [log in to unmask]
Subject: AOL blocking list


Hi all,

It appears that AOL is blocking one of our lists from distribution to
their members. Does anyone have any experience getting AOL to unblock a
list?

Thanks for any help.

Jason