Dear Dave,

sorry to hear about your inconvenience. We are in an ongoing dialogue with AOL
but unfortunately sometimes we only have to find out with our customers what is
going on.

What would you consider to be an appropriate reaction by us?

With kind regards,

Dr. Manfred Bogen
VP Computer Services
L-Soft international, Inc.

Dave Simon wrote:

> ... However,
> we were disappointed that LSoft did not proactively mention the problem and
> its solution to its customers.
>
> I hope you find this information useful.
>
> Dave Simon
> Sierra Club