On Fri, Mar 30, 2007 at 03:33:53PM -0400, Kenny, Melissa S wrote:
> Hi,
>  
> I have been having the exact same problem for a few months now, so I don't
> think this is an isolated instance.  The record will appear for a short
> time, then disappear.  I've spoken with our DNS administrator, and he
> thought the DNS records from Lsoft were not quite correct.  As I know little
> about DNS myself, I can't comment.  I do hope you work this out, as I've had
> to e-mail support through my Hotmail account.
>  
> Melissa Kenny

It's likely that if there were a problem with either of LSOFT's authoritative
DNS servers that many of us if not most of us would have noticed the problem.

I do see however that their MX record has a TTL of 300.  I suppose feasibly,
this could lead to more resolution failures by caching DNS servers out there
were there to be any semi-lengthy network outages to their DNS servers... 

Generally I would expect the TTL to be set at 86400 (1 day) to help out with
just this type of scenario (and to lighten the traffic destined to their
servers also).  Maybe they're planning a server move sometime soon though or
an IP change.  Shrug.

Ray

>  
> IIS Administrator
> Harvard Medical School IT
> (617) 432-4296
> (617) 201-7280 (cell)
> (617) 432-5962 (fax)
> 107 Avenue Louis Pasteur
> Boston, MA 02115
> 
> 	-----Original Message----- 
> 	From: LISTSERV site administrators' forum on behalf of John Harlan @ L-Soft 
> 	Sent: Fri 3/30/2007 2:58 PM 
> 	To: [log in to unmask] 
> 	Cc: 
> 	Subject: Re: [LSTSRV-L] Attempting to reach [log in to unmask] again
> 	
> 	
> 
> 	spider.ease.lsoft.se  (L-Soft's SPIDER server in Sweden, not to be confused
> 	with spider.ease.lsoft.com, L-Soft's SPIDER server in the US) is the MX for
> 	the top-level lsoft.com domain.
> 	
> 	By and large, public DNS seems to be finding it just fine, and after reading
> 	your posting, Eric double checked everything at Sweden's end, and all
> 	appears well, so we are pretty sure the apparent anomaly resides somewhere
> 	between you and us.
> 	
> 	In the meantime, Stan, can you please try sending a test message to this
> 	alternative address?:
> 	
> 	     [log in to unmask]
> 	
> 	Thanks!
> 	
> 	John
> 	
>