Thanks for your reply.  We are running Version 16.0 (Build Date: 23 Apr 2014).  We will try upgrading to version 16.0 (Build date: 8 May 2014) R4573.  Below is  a piece of the logs.  I changed the e-mail address of the user and altered the IP address as well BTW.  It seems to show that Listserv is receiving an unknown command "%S".  Is this a know issue?



---------------------------------------------------------------



17 Jun 2015 15:11:54 From [log in to unmask]: %s  PW=[redacted]

17 Jun 2015 15:11:54 To   [ANONYMOUS]: Unknown command - "%S". Try HELP.

VCPU=0.000 TCPU=0.000 T-V=0.000 SIO=0 PGIO=0 Elapsed: 0.000 sec (**%)

17 Jun 2015 15:11:54 From [ANONYMOUS]: X-LOGCK 56431DFCF6147C91E7 AUTHINFO(130.184.xxx.xxx) ORGINFO(130.184.xxx.xxx) Internal error, (null) in *printf(); format=OWNER(%s) WM: %s

17 Jun 2015 15:11:54 From [log in to unmask]: %s  PW=[redacted]

17 Jun 2015 15:11:54 To   [ANONYMOUS]: Unknown command - "%S". Try HELP.

VCPU=0.000 TCPU=0.000 T-V=0.000 SIO=0 PGIO=0 Elapsed: 0.000 sec (**%)

17 Jun 2015 15:11:54 From [ANONYMOUS]: X-LOGCK 56431DFCF6147C91E7 AUTHINFO(130.184.xxx.xxx) ORGINFO(130.184.xxx.xxx) OWNER(xxxxxx-xxxxx)

17 Jun 2015 15:11:54 To   [ANONYMOUS]: ***OK*** 0 0 1

VCPU=0.000 TCPU=0.000 T-V=0.000 SIO=0 PGIO=0 Elapsed: 0.000 sec (**%)

17 Jun 2015 15:11:54 From [ANONYMOUS]: X-LOGCK 56431DFCF6147C91E7 AUTHINFO(130.184.xxx.xxx) ORGINFO(130.184.xxx.xxx) Internal error, (null) in *printf(); format=OWNER(%s) WM: %s

17 Jun 2015 15:11:54 From [log in to unmask]: %s  PW=[redacted]

17 Jun 2015 15:11:54 To   [ANONYMOUS]: Unknown command - "%S". Try HELP.

VCPU=0.001 TCPU=0.001 T-V=0.000 SIO=0 PGIO=0 Elapsed: 0.000 sec (**%)

17 Jun 2015 15:11:54 From [ANONYMOUS]: X-LOGCK 56431DFCF6147C91E7 AUTHINFO(130.184.xxx.xxx) ORGINFO(130.184.xxx.xxx) Internal error, (null) in *printf(); format=OWNER(%s) WM: %s



17 Jun 2015 15:11:58 From [log in to unmask]: %s  PW=[redacted]

17 Jun 2015 15:11:58 To   [ANONYMOUS]: You had  50 tries.  From now on  your requests will  be ignored  without any (...)





-----Original Message-----

From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]] On Behalf Of Jacob Haller

Sent: Tuesday, June 30, 2015 10:37 PM

To: [log in to unmask]

Subject: Re: User Served Out After Login



On Jun 30, 2015, at 7:09 PM, Leslie G. Seigneur <[log in to unmask]> wrote:



> Hello,

>   We are seeing a problem with one particular user being served out when she logs into the Listserv web interface.   This user is an owner of a number of lists.  When she logs into the Listserv web interface I receive a notice from Listserv that she has been served off after 50 unsuccessful commands.  This seemed to start happening after she changed her Listserv password.  She was able to successfully change her password but the problem persists.  Any suggestions as to what could be causing this issues are appreciated. 



What shows up in the logs when this occur?  This sounds similar to a problem I remember which was fixed in LISTSERV 15.0-2014b, so if you’re using an older version of LISTSERV 16.0, then upgrading might fix it.



-jwgh

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