At 20:24 07/09/2004 Friday, Bill Salmon wrote:
 >please, never assume that your user is familiar with
 >anything. or worse, assume that because they do not
 >have your specific knowledge they are somehow less.

My personal favorite is when someone is unable to unsubscribe from my
list, when in fact they are not subscribed to it (nor actually receiving
distributions from it), but another list (on another host) though perhaps
topically related, and is not linked to our list in any way i.e., not a
sub-list, subscription, etc.

Not until the user provides a copy of the mail from that other list is
that readily apparent that they need to talk with some other MLM or list-owner.

/Pete