Hello,
I've received a question from a list subscriber about whether the unsubscribe notification that they received (below) is legitimate. I do not believe it is, since the list in question is not configured to auto-delete subscribers. But why would the subscriber have received this? Can anyone shed some light on this?
Thank you,
Scott
-----Original Message-----
From: the University of Houston LISTSERV Server (14.5) [mailto:[log in to unmask]]
Sent: Saturday, June 11, 2011 12:54 AM
To:
Subject: Your removal from the XXXXXXXXX list
Sat, 11 Jun 2011 00:54:10
You have been automatically removed from the XXXXXXXXX list (xxxxx.) as a result of repeated delivery error reports from your mail system. This decision was based on the automatic error monitoring policy in effect for the list, and has not been reviewed or otherwise confirmed by a human being. If you receive this message, it means that something is wrong: while you are obviously able to receive mail, your mail system has been regularly reporting that your account did not exist, or that you were otherwise permanently unable to receive mail. Here is some information which may assist you or your local help desk in determining the cause of the problem:
- The failing address is [log in to unmask]
- The first error was reported on 2011-06-06.
- Since then, a total of 2 delivery errors have been received.
- The last reported error was: 5.0.0 550 during RCPT: 5.1.1
<[log in to unmask]>: Recipient address rejected: User unknown in virtual alias table
PLEASE DO NOT IGNORE THIS MESSAGE. While you can of course re-subscribe to the list, it is important for you to report this problem to your mail administrator so that it can be solved. This problem is not specific to the XXXXXXXX list, and also affects your private mail. This means that YOU HAVE PROBABLY LOST SOME PRIVATE MAIL AS WELL. Anyone trying to write to you during the same time frame will probably have received the same errors for the same reason. The XXXXXXXXX list is but one of the many people who may have tried to write to you while your mail system was malfunctioning.
DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never normal for a mail system to claim that a valid, working account does not exist, just as it would not be normal for the post office to return some of your mail with "addressee unknown" when the address was written correctly. It is true that some mail systems are less reliable than others, and your technical people may be doing the best they can with the tools they have. But, ultimately, the level of service that you are receiving is the result of a business decision, and not something due to a universal technical limitation that one can only accept. Reliable mail systems do exist, and it is ultimately up to you to decide whether this level of service is acceptable or not.
------ End of Forwarded Message
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