Hi All,

My name is Tara Brown, and my work email is [log in to unmask], but this is the address we use as our moderation account for our listservs. Stating upfront to avoid any confusion.

We have had a major rash of users hitting "reply all" in their email client (mainly Outlook Enterprise, the university's default client) and gmail (personal), and the messages being redistributed to everyone on a given listserv despite having the following settings in place:

1) I have each of our three listservs (17.0) configured as Reply-To=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=REPLY-TO&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> None,Ignore with the thought that the parameter one should function as described (

None

No "Reply-To" header is generated unless "Respect" is specified and a "Reply-To" header is present in the original posting, in which case replies are directed to wherever the "Reply-To" tag points.

) and that parameter two (

Ignore

The original "Reply-To" tag on the posting, if any, is ignored and discarded, and the value defined in the first parameter of this keyword is used instead. If you code "Reply-To= None,Ignore", then a "Reply-To" tag will never be sent by LISTSERV.

) would reinforce this and not send any replies to anyone.

But it's not working that way at all as mentioned above.  I tried to fix this with some reply-to parameter changes. I'll discuss  those further below.

2) In an attempt to get a little more control over what is being sent, and also to let faculty and staff know that their messages are being distributed to the listservs, I have set up CONFIRMS using these parameters: Send=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=SEND&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Editor,Hold,All,Confirm, So right now everyone who is not a list owner or editor is getting a message to confirm that they've sent to the respective listserv. The message goes to the moderator. We approve it. Another informative message is sent back to the original sender indicating their message was distributed to X number of recipients.

The only exception to this is for list editors/owners. We receive the confirmation message saying this will be sent for moderation; however, when we click approve it automatically distributes to the respective list.

Now, for the bizarreness that I cannot seem to fix.

Despite having set up the confirmation messaging, the "reply all" activity is completely bypassing the confirmation system. When the reply all sender clicks "approve" in the message they receive indicating that their message is going to the moderator of the list, the sender still receives a "message forwarded to moderator" receipt. Despite going to the moderation address, it is bypassing and distributing to the listserv anyway without being moderated.

A second issue, possibly related, issue is that I if I click on a message sent to the moderation box to actually read it to determine if it should not be sent to the listserv, the mere act of clicking on the email to open it is also distributing the message to the listserv.

Needless to say, this is huge omnishamble, and I really, really need some help. I'm a web designer, not a listserv guru. Here is a view of my current settings for one of our lists. Can anyone please help me? I am happy to work one on one - you can call me, we can zoom, or you can refer me to resources for more help. I am struggling over here.

This sphstaff-l list is for School Of Public Health staff.

<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Errors-To=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=ERRORS-TO&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Owner
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Moderator=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=MODERATOR&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> All,[log in to unmask]
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Ack=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=ACK&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> yes
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Attachments=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=ATTACHMENTS&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Yes
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Review=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=REVIEW&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Private
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Subscription=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=SUBSCRIPTION&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> by owner
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Send=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=SEND&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Editor,Hold,All,Confirm
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Editor=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=EDITOR&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> [log in to unmask],[log in to unmask],[log in to unmask]
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Notify=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=NOTIFY&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Yes
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Reply-To=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=REPLY-TO&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> None,Ignore
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Files=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=FILES&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> No
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Stats=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=STATS&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Normal,Private
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Validate=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=VALIDATE&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> No
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Owner=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=OWNER&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> [log in to unmask],[log in to unmask]
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Owner=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=OWNER&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Quiet:[log in to unmask],[log in to unmask]
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Owner=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=OWNER&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> [log in to unmask],[log in to unmask]
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Confidential=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=CONFIDENTIAL&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> Yes
<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=2&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu>Sizelim=<https://listserv.tulane.edu/cgi-bin/wa?WIZARD=SPHSTAFF-L&p=&o=&n=&m=&t=1&U=SIZELIM&X=OCBC1F76E0BE12B11F2&Y=sphcomm%40tulane.edu> 70000

Any help is appreciated, and many thanks are given in advance.

Tara

Tulane University
School of Public Health and Tropical Medicine
Communications
[log in to unmask]
504.988.1605

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