Thanks David. We're on a Windows box and do relay through an external
SMTP server. I have asked our SMTP/mail guru if he can see anything that
might help. The user was able to repost the message 10 minutes ago
without issue and confirmed with subscribers that it was received so
it's a moo point now but...

Glenn

~~~~~~~~~~~~
Glenn Eichel
Software Support Analyst, EAST Team
FirstClass/Portal/Listserv Administrator
Lecturer, Department of Sociology

201-H Fernald Hall
University of Maine
207-581-4631

On 10/18/18 1:55 PM, David Collantes wrote:
> Is this instance running on Windows or *nix? Are you relaying emails through an external STMP server? If so, what do the logs on that server show? Are there other lists, working as intended, or is this the only list? Are *all* subscribers reporting a non-receipt?
>
> Cheers,
>
> --
> David
> UCF emails are public record.
>
>> -----Original Message-----
>> From: LISTSERV Site Administrators' Forum [mailto:[log in to unmask]]
>> On Behalf Of Glenn Eichel
>> Sent: 18 October, 2018 13:50
>> To: [log in to unmask]
>> Subject: Message sending issue
>>
>> I am working on an issue that has me stumped. A list owner sent a
>> message through a list. The list history report shows that the message
>> was sent. The user, however, reports that the subscribers she contacted
>> did not get the message. I've covered the basics, spam folders, send
>> permissions. Is there something that I am missing? I still suspect an
>> end user issue but want to cover my bases.
>>
>> Thanks for any help.
>>
>> ~~~~~~~~~~~~
>> Glenn Eichel
>> Software Support Analyst, EAST Team
>> FirstClass/Portal/Listserv Administrator
>> Lecturer, Department of Sociology
>
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