Greetings:

My university is in the process of making listserv a "production" system.  I
have been a listowner for ~15 years (multiple and complicated lists), but I
am not the listserv administrator.

We have created a form (PDF) that listowner applicants employ to provide
contact information and list configuration preferences, purpose of list and
so forth, and by which they agree to the "rules". click, and an email is
generated with an XML attachment.

No paper at this point, but still a lot of manual futzing around that
eventually puts parameters in a list that the "administrator" uses as a
script is run for list creation. This is further complicated for us because
the "job ticket" creation process is email-driven but refuses attachments...
the helpdesk is not overjoyed seeing the XML in the body of an email message.

A web page and supporting scripting is under consideration that would parse
up an email that is friendly from the perspective of the list creator.

Who has solved this problem, or are you all working from paper (and wearing
green eye shades? :)

Thanks in advance for the solution!

Ron Wood