It has taken us a while to collect some information from our logs.
First I have the error report for a listserv called
distancelearninginstructorsl.
Error report
--------------------------------------------------
Delivered-To: [log in to unmask]
Received: by 10.236.108.8 with SMTP id p8cs46698yhg;
Wed, 23 Mar 2011 13:25:30 -0700 (PDT)
Received: by 10.142.151.41 with SMTP id y41mr5585166wfd.94.1300911929927;
Wed, 23 Mar 2011 13:25:29 -0700 (PDT)
Return-Path: <>
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by mx.google.com with ESMTP id w28si14698341wfd.124.2011.03.23.13.25.29;
Wed, 23 Mar 2011 13:25:29 -0700 (PDT)
Received-SPF: pass (google.com: domain of mail.austincc.edu designates
198.213.3.10 as permitted sender) client-ip=198.213.3.10;
Authentication-Results: mx.google.com; spf=pass (google.com: domain of
mail.austincc.edu designates 198.213.3.10 as permitted sender)
smtp.mail=
Received: from listserv.austincc.edu (listserv.austincc.edu [10.21.0.88])
by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id p2NKHpGQ014686
for <[log in to unmask]>; Wed, 23 Mar 2011 15:17:52 -0500
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id 3AAFE5FD6; Wed, 23 Mar 2011 15:19:42 -0500 (CDT)
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Received: from mail.austincc.edu (monk.austincc.edu [198.213.3.10])
by listserv.austincc.edu (Postfix) with ESMTPS id 351775FD0
for <[log in to unmask]>; Wed,
23 Mar 2011 15:19:42 -0500 (CDT)
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by mail.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id
p2NKIDR5023540
for <[log in to unmask]>; Wed,
23 Mar 2011 15:18:13 -0500
X-Virus-Status: Clean
X-Virus-Scanned: clamav-milter 0.96 at MainEmailServer
Received: from localhost (localhost)
by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) id p2NKHpZe014317;
Wed, 23 Mar 2011 15:17:51 -0500
Date: Wed, 23 Mar 2011 15:17:51 -0500
From: Mail Delivery Subsystem <[log in to unmask]>
Message-Id: <[log in to unmask]>
To: <[log in to unmask]>
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="p2NKHpZe014317.1300911471/ns2.austincc.edu"
Subject: Returned mail: see transcript for details
Auto-Submitted: auto-generated (failure)
X-milter-null-Report: DSN or MDN for message that did not originate here
This is a MIME-encapsulated message
--p2NKHpZe014317.1300911471/ns2.austincc.edu
The original message was received at Wed, 23 Mar 2011 15:07:50 -0500
from listserv.austincc.edu [10.21.0.88]
----- The following addresses had permanent fatal errors -----
<[log in to unmask]>
(reason: 502 5.5.1 Unrecognized command. m12si18241592qcu.131)
----- Transcript of session follows -----
... while talking to alt1.aspmx.l.google.com.:
>>> DATA
<<< 502 5.5.1 Unrecognized command. m12si18241592qcu.131
554 5.0.0 Service unavailable
<<< 451 4.4.2 Timeout - closing connection. m12si18241592qcu.131
<[log in to unmask]>... Deferred: 451 4.4.2 Timeout - closing
connection. m12si18241592qcu.131
451 4.4.1 reply: read error from alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: 451 4.4.2 Timeout - closing
connection. m12si18241592qcu.131
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by
alt1.aspmx.l.google.com.
<[log in to unmask]>... Deferred: Connection reset by alt1.aspmx.l.google.com.
<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<dhurwi...NCC.EDU>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>,<[log in to unmask]>...
Deferred: Connection reset by aspmx3.googlemail.com.
--p2NKHpZe014317.1300911471/ns2.austincc.edu
Content-Type: message/delivery-status
Reporting-MTA: dns; ns2.austincc.edu
Received-From-MTA: DNS; listserv.austincc.edu
Arrival-Date: Wed, 23 Mar 2011 15:07:50 -0500
Original-Recipient: rfc822;[log in to unmask]
Final-Recipient: RFC822; [log in to unmask]
Action: failed
Status: 5.5.1
Remote-MTA: DNS; alt1.aspmx.l.google.com
Diagnostic-Code: SMTP; 502 5.5.1 Unrecognized command. m12si18241592qcu.131
Last-Attempt-Date: Wed, 23 Mar 2011 15:07:52 -0500
--p2NKHpZe014317.1300911471/ns2.austincc.edu
Content-Type: text/rfc822-headers
Return-Path: <[log in to unmask]>
Received: from listserv.austincc.edu (listserv.austincc.edu [10.21.0.88])
by ns2.austincc.edu (8.13.4/8.13.4/Debian-3sarge3) with ESMTP id
p2NK7oZe014291;
Wed, 23 Mar 2011 15:07:50 -0500
Received: from AUSTINCC.EDU (localhost [127.0.0.1])
by listserv.austincc.edu (Postfix) with ESMTP id ECD9E5FD2;
Wed, 23 Mar 2011 15:09:40 -0500 (CDT)
Received: by LISTSERV.AUSTINCC.EDU (LISTSERV-TCP/IP release 16.0) with spool id
263435 for [log in to unmask]; Wed,
23 Mar 2011 15:09:40 -0500
Received: from mail.austincc.edu (monk.austincc.edu [198.213.3.10]) by
listserv.austincc.edu (Postfix) with ESMTPS id E41A15FD0 for
<[log in to unmask]>; Wed, 23 Mar
2011 15:09:40 -0500 (CDT)
Received: from GoogleMailRouter2.austincc.edu ([10.21.20.52]) by
mail.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with ESMTP id
p2NK8C1A011174 for
<[log in to unmask]>; Wed, 23 Mar
2011 15:08:12 -0500
X-Virus-Status: Clean
X-Virus-Scanned: clamav-milter 0.96 at MainEmailServer
Received: from mail-vw0-f46.google.com ([10.21.20.47]) by
GoogleMailRouter2.austincc.edu (8.14.3/8.14.3/Debian-5+lenny1) with
ESMTP id p2NK8XNZ020939 for
<[log in to unmask]>; Wed, 23 Mar
2011 15:08:33 -0500
Received: by vws1 with SMTP id 1so5956270vws.19 for
<[log in to unmask]>; Wed, 23 Mar
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MIME-Version: 1.0
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Content-Type: multipart/alternative; boundary=bcaec53f96f7fe58bd049f2bee29
X-Virus-Scanned: clamav-milter 0.96.4 at GoogleMailRouter2
X-Virus-Status: Clean
X-Spam-Flag: NO
X-Spam-Status: No, hits=-0.9 required=2.4
X-Spam-Report: * -1.4 ALL_TRUSTED Passed through trusted hosts only via SMTP *
0.0 HTML_MESSAGE BODY: HTML included in message * 0.5
HTML_FONT_LOW_CONTRAST BODY: HTML font color similar to
background
X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on
GoogleMailRouter2.austincc.edu
Approved-By: Robert Bermea <[log in to unmask]>
Message-ID: <[log in to unmask]>
Date: Wed, 23 Mar 2011 15:09:08 -0500
Reply-To: Robert Bermea <[log in to unmask]>
From: Robert Bermea <[log in to unmask]>
Subject: Message from Derek Thomas: Faculty Survey from the Academic
Testing Centers (Closes April 8th, 2011)
Comments: cc: Derek Thomas <[log in to unmask]>, [log in to unmask]
To: [log in to unmask]
Precedence: list
List-Help: <mailto:[log in to unmask]>
List-Unsubscribe:
<mailto:[log in to unmask]>
List-Subscribe:
<mailto:[log in to unmask]>
List-Owner: <mailto:[log in to unmask]>
X-Null-Tag: 6bab6a0d560eda30cc5ef7dc2c49d09f
--p2NKHpZe014317.1300911471/ns2.austincc.edu--
Here are portions of the mail log and the listserv log that pertain to
the post that generated the errors above.
Mail Log
---------------------------
Mar 23 15:09:40 listserv LSV: lsv_amin[17261]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 15:09:41 listserv postfix/qmgr[16552]: ECD9E5FD2:
from=<[log in to unmask]>,
size=20133, nrcpt=101 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 0B7815FD8:
from=<[log in to unmask]>,
size=20274, nrcpt=1 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 09E135FD0:
from=<[log in to unmask]>,
size=20133, nrcpt=52 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 1C1085FDE:
from=<[log in to unmask]>,
size=20274, nrcpt=1 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 17AD05FDA:
from=<[log in to unmask]>,
size=20133, nrcpt=101 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 30D8F5FE3:
from=<[log in to unmask]>,
size=20274, nrcpt=1 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 294725FDF:
from=<[log in to unmask]>,
size=20133, nrcpt=101 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 437675FE4:
from=<[log in to unmask]>,
size=20274, nrcpt=1 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 3C9505FD6:
from=<[log in to unmask]>,
size=20133, nrcpt=101 (queue active)
Mar 23 15:09:41 listserv postfix/qmgr[16552]: 5116A5FD8:
from=<[log in to unmask]>,
size=20274, nrcpt=1 (queue active)
Mar 23 15:19:42 listserv LSV: lsv_amin[17436]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 15:19:42 listserv postfix/pipe[17403]: 351775FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.01, delays=0.01/0/0/0, dsn=2.0.0, status=sent
(delivered via lsvamin service)
Mar 23 15:19:42 listserv LSV: lsv_amin[17439]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 16:02:30 listserv LSV: lsv_amin[17940]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 16:02:30 listserv postfix/pipe[17939]: 6A58E5FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 16:02:30 listserv LSV: lsv_amin[17945]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 16:15:55 listserv LSV: lsv_amin[18140]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 16:15:55 listserv postfix/pipe[18139]: F3D695FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 16:15:55 listserv LSV: lsv_amin[18145]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 16:55:56 listserv LSV: lsv_amin[18573]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 16:55:56 listserv postfix/pipe[18572]: 6CBD65FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.02, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 16:55:56 listserv LSV: lsv_amin[18578]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 17:18:01 listserv LSV: lsv_amin[18854]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 17:18:01 listserv postfix/pipe[18846]: E11FB5FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.01, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 17:18:01 listserv LSV: lsv_amin[18858]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 17:55:55 listserv LSV: lsv_amin[19275]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 17:55:55 listserv postfix/pipe[19274]: C82AF5FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 17:55:55 listserv LSV: lsv_amin[19280]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 18:58:53 listserv LSV: lsv_amin[20199]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 18:58:53 listserv postfix/pipe[20129]: 597265FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.05, delays=0.05/0/0/0, dsn=2.0.0, status=sent
(delivered via lsvamin service)
Mar 23 18:58:53 listserv LSV: lsv_amin[20203]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 19:19:07 listserv LSV: lsv_amin[20409]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 19:19:07 listserv postfix/pipe[20408]: 4A7775FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.03, delays=0.01/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 19:19:07 listserv LSV: lsv_amin[20414]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Mar 23 19:21:19 listserv LSV: lsv_amin[20439]: Mail for
owner-distancelearninginstructorsl (from 1001/1001) delivered to
LISTSERV.
Mar 23 19:21:19 listserv postfix/pipe[20438]: 89CF75FD0:
to=<[log in to unmask]>,
relay=lsvamin, delay=0.07, delays=0.05/0/0/0.01, dsn=2.0.0,
status=sent (delivered via lsvamin service)
Mar 23 19:21:19 listserv LSV: lsv_amin[20444]: Mail for
distancelearninginstructorsl (from 1001/1001) delivered to LISTSERV.
Listserv Log
---------------------
23 Mar 2011 15:09:40 Distributing mail
("DISTANCELEARNINGINSTRUCTORSL") from
owner-distancelearninginstructorsl@LISTSERV.AUSTINCC.EDU...
23 Mar 2011 15:19:42 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 16:02:30 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 16:15:55 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 16:55:56 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 17:18:01 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 17:55:55 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 18:58:53 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 19:19:07 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
23 Mar 2011 19:21:19 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
30 Mar 2011 15:26:12 From [log in to unmask]: X-ADMMAIL
owner-distancelearninginstructorsl MAILER-DAEMON
On Fri, Mar 4, 2011 at 7:14 AM, <[log in to unmask]> wrote:
> Can you post samples of what you are getting back from google and any
> pertinent log entries? Redact the usernames, but as little else as
> possible.
>
> What are you using for the mail relay?
>
> Do these errors always occur on the same users? Could they still be on
> the old mail system and Google is failing when trying to deliver back to
> that system?
>
> Is there some way to send a non-Listserv message through your SMTP server
> to Google and see if that goes through?
>
>
>
> Glenda wrote on 03/03/2011 04:16:55 PM:
>
>> We have examined our listserv and SMTP error logs, and they contain no
>> information that tells us what causes the "Unrecognized command"
>> error. We can see that a post to a listserv on our listserv server is
>> sent to our SMTP server and relayed on to Google. The next thing we
>> see in our logs is that Google sent back an "Unrecognized command"
>> message indicating that it couldn't understand a command that our
>> listserv server sent to it. There is no trace in our logs of the
>> specific command Google is rejecting that listserv sends.
>>
>> Do you know what kind of conditions would cause the "Unrecognized
>> command" error? Are there other L-Soft customers who use Google email
>> and listserv who have had experience with this problem?
>
>
>
>
> Confidentiality Notice:
> This electronic message and any attachments may contain confidential or
> privileged information, and is intended only for the individual or entity
> identified above as the addressee. If you are not the addressee (or the
> employee or agent responsible to deliver it to the addressee), or if this
> message has been addressed to you in error, you are hereby notified that
> you may not copy, forward, disclose or use any part of this message or any
> attachments. Please notify the sender immediately by return e-mail or
> telephone and delete this message from your system.
>
> ############################
>
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