Sat, 12 Feb 2005 08:48:46 -0500
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On Thu, 10 Feb 2005, Listserv Manager wrote:
> Lsoft is one of the few "not small" vendors who participates in public
> technical support dialogs with users. In my experience, admittedly mostly
> with very large vendors, it seems they are so afraid of what "might"
> happen if one of their employees says something wrong that they refuse to
> participate. Regardless, I really appreciate it.
Right on!
But, it isn't just fear of what employees would say! We had a user here
who wanted to set up a mailing list to support users of certain products
-- the vendor refused to participate unless they could control the content
and approve all messages. Their fear wasn't what employees would say -- it
was what *customers* would say, and the fact that other customers would
*see* it!
--Trish
Trish Forrest
Queen's University
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