> -----Original Message-----
> From: Wayne Smith [mailto:[log in to unmask]]
> Sent: 17 January 2003 12:25
> To: [log in to unmask]
> Subject: Re: Listserv and CC-ing
>
>
> Warhurst, SI (Spencer) wrote, in part:
> > This concerns the way Listserv handles mail where a CC
> address is present,
> ...
> > A previous complaint I had was where someone had sent a message to
> > [log in to unmask] and CC'd it to the list. He
> started the message
> > with "Dear Joe", so when the list subscribers received it
> there was no
> > visible indication who on earth Joe was.
> ...
> > What do other administrators feel about this subject? Am I
> (or my users)
> > making a mountain out of a mole-hill? ...
>
> I think your client has overloaded the concept of "cc:" and expects
> LISTSERV to bail him out.  I don't like any of the suggested
> changes to
> LISTSERV (a step backward they would be).

That's not very sympathetic to the user is it? Surely any system that
provides a method of communication should attempt to be as user-friendly as
possible and where it cannot be user-friendly it should at least expain why
not. Maybe they have overloaded the concept of CC: but how are they to know
that? Your average user doesn't sit around chewing internet standards for
breakfast.

> With e-mail transport and e-mail clients such as they are, expecting
> mail header presentation and functional capabilities at an
> e-mail client
> you don't control or even know ... is doomed to at least occasional
> failure.

Maybe so, but you can't ignore the fact that say 90% (guesstimate) of the
audience for your product cannot see the Comments: field in their email
client. Or can you? (I'm not a software developer ;-)

> It is much better to educate authors to include all relevant
> information in the body of the message.

Yeah, I agree education is part of it.. which is why I made suggestion no.3.

Spencer