For my two cents worth... qualified mainly as distributor of Relay, Eric
has reached the 'cutoff point' where frustration sets in and you just
want to say 'forget it'.  Everyone that has been in this spot (Eric for
this, Richard Schafer for Mail, Alan Croswell for Mailer, et al) can
probably tell you the same thing...  in spite of your best efforts, you
still have problems.  Not to sleight anyone in the chain in particular,
but after all, they (and I) are providing a free service, generally with
no monetary compensation at all (at least my work is off-hours from my
real employment).  The last thing you want to hear is anything in a
demanding tone that you 'fix or address right away'.  Similarly, we can
not take a 'take it or leave it' stance without aggravating someone as
well.
 
The point I'm trying to make is, I suppose, that you should remember
that you are getting a 'freebie', no charge, no obligation, etc.  And
in light of that, consider the alternative (ie, nothing).  If you were
paying for the software and for maintenance, you have a right to scream.
If you are not, you are lucky not to have had to write it in the first
place.  Don't bite the hand that feeds you.  You don't contribute to our
paychecks; in fact, you're getting a hell of a deal out of the scenario.
 
So granted, Eric may have over-reacted to the flak over the updates.
Well, who is to blame?  Both Eric and we should calm down and be more
mature about the situation.  It's no fun taking responsibility for any
public-domain service you make available to the network; it's even less
tolerable when you have to take constant abuse simply because you took
the initiative to help.
 
If you are still upset over the situation, I suggest you try making
*any* generalized utility of your own available to the net.
 
It's an eduational experience, to say the least.
 
<Jeff>
******************************
* "Young lady, you need immediate surgery."
* "Doctor, I'd like a second opinion."
* "All right. You're rather ugly, too."
* (The New Yorker)
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