Interesting.  Our 'life preserver' by default sets up a trouble ticket to [log in to unmask]  There is a write-up on http://www.lsoft.com/manuals/16.0/htmlhelp/list%20owners/Preface.html -- look for the section on "Contacting L-Soft".
-Rich
--
Richard A. Helmke                Internet: [log in to unmask]
Assoc Prof, Computer Science              [log in to unmask]
System Manager, Technical Services              Voice: 708-209-3221
Concordia Administrative Information Systems    Fax:   708-209-3177
River Forest, IL 60305-1499

Bugs come in through open Windows.


> -----Original Message-----
> From: LISTSERV site administrators' forum [mailto:LSTSRV-
> [log in to unmask]] On Behalf Of Paul Russell
> Sent: Thursday, March 04, 2010 12:17 PM
> To: [log in to unmask]
> Subject: Re: tech support
>
> On 3/4/2010 11:32, Eckard, Steven wrote:
> > Not sure about that. I have found out that we have never used this. We
> have a site to go to to request a list and are going to incorporate
> questions into that, which will then go to our Helpdesk and to Systems.
> Thanks for the response.
> >
>
> The List Management Dashboard web page contains a section labelled
> 'Technical
> Support' with a clickable image of a life preserver.  The link leads to a
> page
> from which the user can submit a problem report or question.  By default,
> the
> page is designed to send the message to support@[hostname], and 'support'
> is
> presumed to be a local list.  I did a quick search of the Site
> Administrator's
> Manual, but did not find anything about this, so I cannot tell you where
> it is
> documented.
>
> I think I found out the hard way, but trying to test the function, then
> pinging
> L-Soft tech support when it didn't work.  Unless you want to disable the
> link on
> the List Management Dashboard, the simplest solution is to create a list
> named
> 'support', then add yourself and other support staff as subscribers.
>
> --
> Paul Russell, Senior Systems Administrator
> OIT Messaging Services Team
> University of Notre Dame