Are they logging in as the same address as is coded for Editor=?

If so, I'd suggest that you escalate this to support so that they can take a proper look at headers, logs, etc.

Nathan

At 03:24 PM 9/25/2009 -0300, Tolliver wrote:
>Nathan:
>
>Here is the headers for the owner editor:
>Owner= Removed email address for obvious reasons
>Editor= Removed email address for obvious reasons
>Editor= (list name)
>
>Thanks
>
>Nathan Brindle wrote:
>>Explicitly defined as an Editor or Moderator?
>>
>>Sorry, it would be useful to see the header, I suppose.
>>
>>Nathan
>>
>>At 02:39 PM 9/25/2009 -0300, Tolliver wrote:
>>
>>>Hello Nathan,
>>>
>>>The list owner is explicitly defined, and is the sole proprietor.
>>>
>>>
>>>
>>>
>>>Nathan Brindle wrote:
>>>
>>>>If the list owner is not explicitly defined as an Editor= or Moderator=, then there's nothing for them to see...in that case they are not a moderator, regardless of their owner status.
>>>>
>>>>The only exception to that rule should be that the first listed non-quiet owner is the default Editor for a Send=Editor list where Editor= and Moderator= are not explicitly set.  In that case the first listed non-quiet owner should be able to use the moderaton interface without having to tick the "all moderators" box.
>>>>
>>>>Nathan
>>>>
>>>>At 01:53 PM 9/25/2009 -0300, Tolliver wrote:
>>>>
>>>>
>>>>>Hello,
>>>>>
>>>>>List owner doesn't see pending messages until selecting *all moderators* when in List Moderation.
>>>>>
>>>>>Any ideas as to why this is happening.
>>>>>
>>>>>
>>>>>Thanks ever so much.
>>>>>
>>>>>
>>